bd gems Privacy Policy

Introduction and Applicability

bd gems is an online gaming and betting platform operated for users in Bangladesh. This Privacy Policy applies to users of the bd gems website, mobile application, and all related digital services.

When you register on the bd gems platform, log in, or use any service, you are considered to have accepted the terms of this policy. This document should be read together with our Terms and Conditions, as both documents together form the complete legal framework governing your relationship with bd gems.

In this policy, "we", "our", or "bd gems" refers to the organisation operating this platform. "You" or "user" refers to all registered and unregistered visitors of bd gems.

Data Collection

2.1 Information Provided Directly by You

When creating an account on the bd gems platform, you provide the following information directly:

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID (NID) number or passport details (for identity verification)
• Bank account or mobile banking number (bKash, Nagad, Rocket)
• Username and password
• Address and occupation details (where applicable)

2.2 Automatically Collected Information

While you use bd gems, our system automatically records certain technical information:

• Device IP address and browser type
• Account login and logout times
• Game play history and transaction records
• How long you spent on the platform and which pages you visited
• Device operating system and screen resolution

2.3 Information Received from Third Parties

For the purposes of identity verification and fraud prevention, bd gems may in certain cases collect information from trusted third parties. Such data collection is always carried out in accordance with applicable law.

Purpose of Data Use

bd gems uses your information for the following purposes:

3.1 Service Provision and Operation

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals
• Managing bonuses and promotional offers
• Providing customer support via live chat and email

3.2 Safety and Security

• Preventing fraud and unauthorised access
• Complying with anti-money laundering (AML) policies
• Monitoring accounts for unusual activity

3.3 Service Improvement

• Identifying and fixing platform errors
• Conducting analysis to improve the user experience
• Introducing new games and services

3.4 Legal Compliance

Where required under applicable law, bd gems may be obliged to retain certain information and provide it to the relevant authorities.

Data Storage and Security

bd gems uses internationally recognised technology to protect your personal and financial information. Our servers are secured with SSL (Secure Socket Layer) encryption, which means your data is not accessible to third parties during transmission.

We follow the security measures listed below:

• SSL/TLS encryption for data transmission
• Sensitive information such as passwords stored in hashed form
• Two-factor authentication to control server access
• Regular security audits and vulnerability testing
• Firewall and intrusion detection systems to prevent unauthorised access
• Access to personal data limited to a restricted number of staff

However, no data transmission over the internet is entirely without risk. It is your own responsibility to keep your account password confidential and to log out after use.

Sharing Data with Third Parties

bd gems does not sell your personal information or share it with third parties in ways unrelated to our services. However, data sharing may be necessary in the specific circumstances below:

5.1 Service Provider Partners

Necessary information is shared with trusted partners for payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, and technology services. These partners are required to comply with bd gems privacy standards.

5.2 Legal Obligations

Where required under a court order, government directive, or applicable law, bd gems is obliged to provide specific information to the relevant authorities. In such cases, only the information necessary is provided.

5.3 Business Changes

If there is ever a significant change in the ownership or operations of bd gems, users will be notified in advance and this policy will be updated accordingly.

Cookies and Tracking Technologies

The bd gems website and app use "cookies" and similar tracking technologies. Cookies are small data files stored on your device that help improve the quality of service.

6.1 Types and Purposes of Cookies

• Essential Cookies: Maintaining login sessions and ensuring the basic functionality of the platform
• Functionality Cookies: Remembering your preferred language and settings
• Analytics Cookies: Collecting statistics to understand which sections of the site are used most
• Security Cookies: Helping to detect fraud and unauthorised access

6.2 Cookie Controls

You can accept or reject cookies from your browser settings. However, disabling essential cookies may cause certain platform services to not function properly.

Your Rights

As a user of the bd gems platform, you have the following rights regarding your own information:

7.1 Right to Know

You can find out at any time what information bd gems holds about you. Contact our support team for this.

7.2 Right to Correction

If there is any error in the information we hold about you, you can request a correction. General information can be changed yourself from account settings; for specific cases, contact support for assistance.

7.3 Right to Close Your Account

You can request to close your bd gems account at any time. However, due to legal obligations, certain transaction-related information may be retained for a specified period. You can find details on self-exclusion and account restrictions in our Responsible Gaming Policy.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages from bd gems, you can turn off this service at any time from your account settings or through the support team.

Data Retention Period

bd gems retains your information only for as long as necessary. The retention period depends on the type and purpose of the information:

• Active account data: retained for the entire duration the account remains open
• Transaction-related data: for the period required under legal obligations
• Inactive account data: for a specified period from the date of last activity
• Cookie and session data: automatically deleted after the session ends or upon expiry of the set period

After the retention period ends, bd gems securely deletes the data or converts it in a way that it is no longer personally identifiable.

Protection of Minors

All services on bd gems are for persons aged 21 or above only. bd gems does not knowingly collect any information from minors (under 21 years of age).

Age is verified at the time of registration. If a user registers with false information and this is later proven, that account will be closed immediately and the related information will be deleted.

Parents or legal guardians who suspect that their minor child has registered on bd gems should notify our support team immediately.

Changes to the Policy

bd gems reserves the right to change, revise, or update this Privacy Policy at any time. For any significant changes, users will be notified in advance by email or through a notice on the platform.

If you continue to use bd gems after changes take effect, you will be considered to have accepted the updated policy. We therefore recommend reading this page once after each update.

For any questions or concerns about this policy, you will find our contact details on our About Us page.

Contact

For any questions, requests, or complaints regarding this privacy policy or your personal information, contact the bd gems support team:

• Live Chat: 24/7 direct support, in Bengali and English
• Email: [email protected]

For common questions, check our FAQ section — it covers many questions about privacy, payments, and accounts.

We always give the highest priority to the security of your information. Your trust in bd gems is our most valuable asset.